Domestic Shipping Help

Beyond Bikes Domestic Shipping Policy
If you have any questions about shipping please contact us before you order. The easiest way is to email us or call us at 800-BIKE-911.

Shipping Guidelines
We ship anywhere in the continental United States including Alaska, Hawaii and Puerto Rico. We also ship to PO Boxes, APO addresses and other military or overseas addresses. The carrier we use to ship your order will depend on where the order is being shipped and also the size of the order. Orders with overnight shipping will generally leave our warehouse the same day if your order is placed by 2PM PST (Pacific Standard Time).

Street Address Only
Remember - in order to ship within the Continental USA we must have a street address. PO Boxes are not deliverable, except for APO's. We highly recommend providing a street address to ship to - it's safer and cheaper! If you have moved in the last year we recommend calling your issuing bank and ask them what they have on file for online address verification. This could be different than your actual physical address. Make sure the Credit Card name is the Cardholder's Name and matches the billing address. Also, some banks do not subscribe to address verification. This problem gives us an "Address Match Unavailable". We are unable to process these cards. A faxed signature or money order is acceptable in this case.

Lost packages
Ground shipped packages should be delivered in 1-3 business days for all in-stock orders. If you don't receive your order within that time - please contact us and we'll track it for you. If it looks lost - we'll contact the appropriate shipper to do a driver follow-up to find out where it is. If after 8 business days they can't find it - you have the choice of a refund or re-shipment of the order. We can not place claims on shipments that are more than 30 days old. If your package does not arrive within the 1-3 business days, contact us ASAP to ensure the claim is placed with the 30 day time limit.

Return Policy
If it arrives Damaged or an item is missing:
E-mail customer service with 48 hours. We will contact the shipping company for a visual inspection of the products and the box we shipped it in. You will then be issued a refund for the amount of any confirmed missing or damaged merchandise. If it arrives and it's not what you ordered:
Refuse the package and send it back to us. If not possible, we will reimburse the shipping cost back to us and re-ship the correct order right away. If you decide you don't want it and it's NOT open:
Ship the package back to us. Make sure it is packed WELL and insured. If it arrives damaged we can't refund you.

TIP!
We do not count Saturday and Sunday as business days, nor the day your package ships. For example, a 2 day air package ordered with a credit card before 2PM & processed on Friday will not arrive until the following Tuesday.